Nothing Changes About How You Answer The Phone.
Ringback only steps in when a call or a lead would otherwise go cold. Your number keeps working exactly the way it does today.
Missed-call text-back
Any call that isn't answered, voicemail included, sends a text within seconds. No dead air, no chance to call the next shop. Reply ESPAÑOL and the whole conversation switches to Spanish. Every reply lands straight on your phone.
Example conversation. Shop name is illustrative.
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Called about a broken spring, no answer
2:14 PM -
This is Lakeside Garage Door. Sorry we missed you. Broken spring, opener, or something else? Reply here or grab a time: [link]
2:14 PM -
ESPAÑOL
2:15 PM -
Perfecto, seguimos en español. Resorte roto, motor, o algo mas? Responde aqui o agenda una hora: [link]
2:15 PM
Instant follow-up on web, Google, and Facebook leads
A lead from your website, Google, or Facebook gets a text back in about 60 seconds. No reply yet? Follow-ups go out at 5 minutes, 1 hour, 1 day, and 3 days. The moment they reply, every remaining follow-up stops and you get notified.
Example conversation. Shop name is illustrative.
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Thanks for reaching out through our website. What's going on with the garage door?
9:02 AM -
Still there? Happy to get you on the schedule today.
9:07 AM -
Sorry, at work. Opener stopped working
10:05 AM -
Got it. Let's get that fixed, grab a time here: [link]
10:05 AM
Booking, confirmations, reminders
Customers pick a 2-hour arrival window straight from the text link, or you book it yourself from their reply. A confirmation goes out right away, and a reminder lands before the visit.
Example conversation. Shop name is illustrative.
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Tomorrow between 10 and 12 works
11:40 AM -
You're booked for 10 to 12 tomorrow. We'll text when we're on the way.
11:40 AM -
Reminder: we'll be there today between 10 and 12.
9:15 AM, next day
Review requests
One hour after a job is marked done, a short text asks for a Google review. If the job ran late in the day, it goes out the next morning instead. One reminder follows three days later if they haven't clicked. Never more than two asks.
Example conversation. Shop name is illustrative.
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Thanks for choosing us today. Mind leaving a quick Google review? [link]
4:32 PM -
Quick favor if you have a minute: a review helps us out a lot. [link]
3 days later
Seasonal come-back texts
Once a quarter, past customers who haven't had a job in 9 or more months get one text keyed to the season, like a $49 winter tune-up before cold snaps take out springs and openers. Messages go out in small batches each day. A YES reply turns straight into a job on the calendar.
Example conversation. Shop name is illustrative.
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Cold snap's coming. $49 winter tune-up catches a worn spring or opener before it fails. Reply YES to grab a spot.
8:10 AM -
Yes please
8:32 AM -
You're on the schedule. We'll text to confirm a day this week.
8:33 AM
What You Do
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Answer what you can
Pick up the calls you're able to. The system only steps in for the ones that would otherwise go cold.
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Reply to what you want to handle
Jump into any conversation yourself and every automatic follow-up for that person stops the second you do.
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Mark jobs done
That single step kicks off the review request. Nothing else to remember.
Live In Two Working Days
Setup starts at your kickoff call and the system is live within two working days. We build it, we run it. You keep doing the work you already do.
Compliant By Default
Every text your customers get honors STOP and HELP automatically, so opting out is always one word away.